Getting a replacement card

How to get a replacement card

If you need to replace the Card for any reason except at Card expiration, please contact member services in the Chime app or by email at to request a replacement. You will be required to provide personal information which may include your Spending Account number, 16-digit Card number, full name, transaction history, copies of acceptable documentation, etc.

Shipping times

Our cards typically arrive in 7-10 business days. 


Activating it

You can activate your card and set your PIN by logging into your online account at or by providing a Member Services Specialists the last 4 digits of your card number, the CVV code behind the card, your desired PIN, as well as the last 4 digits of your SSN.

You can also activate it by calling 1-844-244-6363 and selecting option 1. If you have any problems, our Member Services Phone Specialists can help you - they're available from 7am-7pm CST Monday-Friday and 9am-5pm on Saturday & Sunday.

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