In the unfortunate case that your Chime Card is lost or stolen, you can disable transactions on your card by going to the security section under Settings in the Chime app or at chimebank.com. In the security section of the Settings page, turn off Chime Card Transactions. This will immediately prevent any more transactions on your card.
If you are ready for us to send you a new Chime Card, please call us at 1-844-244-6363 and press '3'. You will then be asked to confirm if your card was lost or stolen. Once you have done so you will be asked to enter your 9 digit social security number. Once we find your account you will be prompted to press '1' to confirm you wish for a new card to be sent out to the address on file. Replacement cards will arrive in 7-10 business days and will be sent out in plain green envelopes from Salt Lake City, Utah.