I don't recognize a transaction on my Spending or Savings Account

If you do not recognize a transaction on your Spending or Savings Account, please temporarily block your card using the Chime app, or by logging into your account at chimecard.com. Go to Settings and turn off Chime Card Transactions. This feature prevents new purchases and ATM transactions on your Chime card account immediately. Then, please contact us immediately by reaching out to us through in-app support, emailing support@chimebank.com, or calling 1-844-244-6363.


I made a transaction and want to cancel it

Contacting the merchant directly is the fastest way to make sure your funds are refunded back to you. If you have already contacted the merchant, please allow 3-5 business days for the credit to post to your Chime account.

If this timeframe has passed, or you have already contacted the merchant and have not been able to resolve the issue with them, Chime can file a dispute on your behalf. Please contact support@chimebank.com for assistance with the dispute process.


What happens to my dispute money if my account is closed?

If you are in process of disputing transactions on your Spending account and are approved for provisional or are given final credits for your claim, you will receive an additional check for the amount credited to your Spending Account (or a single check if the credits are given before the first check is issued).


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